Complaints.
AnotherSpace VR aims to provide high quality services which meet your needs. We believe we achieve this most of the time: if we are not getting it right, please let us know. In order to ensure our products and services remain at a high and improving standard, we have a procedure through which you can let us know of for any reason you are not satisfied with any of our products or your dealings with our organisation.
What to do If you would like to complain?
Of you would like to complain to AnotherSpace VR about one our products, a service we are providing or a member of our staff, then please fill in the complaint form provided on the page, ensuring you provide your contact details as requested in the form
Upon receipt of any complaint AnotherSpace VR will acknowledge receipt of the complaint within 3 working days. We will seek to resolve any simple complaints immediately. Where this is not possible due to the complexity of the complaint we will review the complaint and provide an initial written response 10 working days following the acknowledgment of the complaint with further guidance regarding the estimated timeline to resolve the complaint.
If you are not satisfied with our response or wish to raise the matter more formally, please write to the Co-founder: Sophie Walshe, 126 Newlands Drive, Leeds LS27 8SL
All written complaints will be logged. You will receive a written acknowledgement within three working days of receipt of the written letter.
Our aim is to investigate your complaint in more detail and provide a response within ten working days, setting out how the problem will be dealt with. If this is not possible, an interim response will be made informing you of the action taken to date or being considered.